Telecommunications · Joint Heirs

Where the work concentrates

The work in telecommunications.

Subscribers and churn

We work on winning subscribers and keeping them, and on the value of the base over time.

Network and capital

We work on network and capital spending, the largest calls on an operator's cash.

Cost to serve

We work on the cost of running the network and serving customers, from operations to care.

Commercial and pricing

We work on plans, pricing, and the commercial model behind the revenue.

Our approach

The base, the network, and the cost to serve.

We work on the three things that decide an operator's economics: the growth and churn of the base, the capital in the network, and the cost of serving customers. The numbers are large and so is the operation, so our people work inside it, and we hold the changes in place after we step back.

The capabilities we bring to this work

When we are called in

The situations behind this work.

Churn is eating into a hard-won base.

Network spending is rising faster than revenue.

The cost to serve is too high for the market's prices.

Growth has stalled and the commercial model is tired.

Bring us the problem.

Whatever the sector, the work is the same. Tell us where the business is stuck, and we will tell you what we see and how we would fix it.

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